Help us to help you

Whether you are posting to the Facebook group or sending us a message the more information that you provide the faster we can help you. We won’t have to play the equivalent of phone tag in the digital world :-).

The Facebook group is also searchable as well the instructions, FAQ and blog (see search box below). You may find some helpful information there as well.

It would be great if you could include the following information:

1. Android or iOS and even better yet the version of the OS you are running for example Android 7.1.1 or iOS 12.4.4 .

2. The version of the app you are running. One of the places that you can find this is at the bottom of screen when viewing a forecast. Please update to the current version as it may resolve any issues you are experiencing.

3. Model of your device for example Moto e5 play, Samsung Galaxy S10, iPhone 8, iPad Air, etc.

4. Anything else that might be unique to your situation.

5. Screenshots or videos are often helpful too.

Thank you very much

Teresa

Incorrect data for Hamilton Ontario

Incorrect current conditions and forecasts for areas of Hamilton Ontario.

Adam has submitted a ticket to one of our data providers. There is definitely something wrong with the data they are providing for some areas of Hamilton.

Entering Hamilton Ontario as a secondary location shows better results than what some people are getting for their follow me location.

Teresa

Landscape mode issues

There are still some issues when the app is in landscape mode regarding using the menu and getting back to the home page. Working on fixes for these ASAP! Thank you for your patience.

Tip: Turn your device 90 degrees to portrait mode to get out of radar.

Adam & Teresa

Ads still appearing after purchase

If you paid for a subscription but still see ads, please click ‘Restore Purchases’ in the Remove Ads page. Pardon the extra step!

Thank you.

Adam

Locations - notification bells switching off - FIXED 465

It seems the bottom location on your locations page, no matter how many locations you have, is turning white by itself the next time you open the app after adding that location.

FIX (Workaround): There seems to be a simple fix where you set it green again and then it should remain green moving forward.

We're currently addressing the root of the issue and thank you to all those who have provided us with feedback!

Until this is completely fixed with an app update, please keep checking on your locations and make sure they're green and it's quite possible once you've made them green for a second time, they'll continue green.

Thank you for your patience while we dive into this interesting and complex notification sync issue between devices and our server!

Adam

UPDATE - fixed in 1.0.465